Eserves offers different Dedicated web server options for customers who need to host Dedicated Windows-based applications. 

All Eserves Windows Dedicated servers come installed with Windows 2003 Web Edition, the latest in Microsoft technology. It's .NET ready and offers everything you need to launch a stable Microsoft platform! To learn more about how Windows 2003 Web Edition can help you succeed please click here.

Power users who use SQL and Windows Media can upgrade their OS to Windows 2003 Standard Edition. For details on Windows Standard Edition click here.  

For customers who want a simple interface to easily create and sell web hosting accounts, we recommend our Windows Web Hosting package

Installed software on our Windows 2003 dedicated servers:

• IIS 6.0
• MDAC
• POP3
• .NET Framework 1.1
• CDO
• SMTP 
• Index Server
• Terminal Service

Windows 2003 Web Edition
Serves as a platform for building and hosting web applications, web pages and XML web services. 2003 Web Edition is intended for use as an IIS 6.0 Web server and is a platform for rapidly developing and deploying XML Web services and applications that use ASP.NET technology, a key part of the .NET Framework.

Windows 2003 Standard
Includes all core technology of Web Edition and supports deployment of Microsoft SQL Server and Windows Media Server. Designed for departmental and standard workloads and delivers support for file and print sharing, secure Internet connectivity and centralized desktop application deployment.

Ensim For Windows
Learn More Easy-to-use control panel automates and manages most common web site hosting tasks. Manage one or more domains on a dedicated server. Upgrades and security patches automatically uploaded via central control system.

Optional Features on our Windows 2003 dedicated servers:

• Shared SQL 2000
• Urchin Web Stats
• Eserves Support
• Ensim Pro

MySQL
MySQL comes pre-installed on all Unix-based systems. This reliable, easy-to-use software has a very practical set of features developed in close cooperation with its users. MySQL was originally created to handle very large databases used in high-demand production environments. Its superior connectivity, speed and security make MySQL highly suited for accessing databases on the Internet.

Microsoft SQL 2000 Shared
Finally: the power of Microsoft SQL at a price that you can afford! — If you have a smaller database that requires the advanced features, our Shared SQL server enables you to purchase increments of 100MB, 300MB, or 500MB for a low monthly fee. This single user login account allows an unlimited number of connections to our shared SQL server and yet offers the benefits of our standalone version at a manageable price. Login and management is easy: all you need is SQL Enterprise Manager, and you can get to work!

Urchin is an extremely high-performance website/web server visitor analysis and reporting system that tells you everything you need to know about the traffic to your site and server. The base license offered includes reporting for 1 to 100 Profiles (up to 100 websites).

Eserves believes that Urchin's performance is incomparable:…
Fast enough to process 1GB of log files in 10 minutes
Urchin Tracking Module (UTM2) provides the most accurate unique visitor data available
Runs either directly on your web server or on any REMOTE server
Switch between up to 10 different languages instantly
Other web statistics programs simply can't compete!.

See the Urchin 5.0 demo:

View Urchin 4 Sample Reports	Username	Password
English	english	english
Française	french	french
Deutsch	german	german
Español	spanish	spanish
Italiano	italian	italian
Portuguêse	portuguese	portuguese
Svensk	swedish	swedish

Eserves has made a commitment to its customers to provide the highest level of support in the industry. With Value Support, you get 24/7 phone and email support, so whenever you need help you can count on us to be here for you. In addition, Value Support members can take advantage of the strongest SLAs in the industry, both for Network and Hardware guarantees.

Value Support features:

Installation
Core System Software	Operating System(Typical Install) Web Server FTP Server Mail Server (Linux Servers Only) Two IP addresses Configuration of our DNS for your domain 10Mbps half duplex port connection
Software	Ensim WEBappliance Basic (Upon initial request) Miva Merchant (License available for an additional fee) Urchin Web Statistics (License available for an additional fee) Ensim WEBppliance Pro (License available for an additional fee) PLESK Server Administrator (License available for an additional fee)
Windows Servers Only	Microsoft Terminal Services (Remote administration mode)

Value Support Provided Automatically
Network Troubleshooting	We will proactively troubleshoot connectivity issues within our network and with our upstream providers. This is limited to packet loss and latency on our internal network, and between our internal network and our upstream providers.
Server Monitoring	All dedicated servers are monitored for uptime through a ping (ICMP) request, in 10 minute intervals. If your server fails to respond after two consecutive ping requests, our Operations Center staff is instantly notified and will reboot the server for the customer. Individual applications are not monitored by this service.

Value Support By Request
Server Reboots	Eserves will provide server reboots free of charge to all dedicated server customers when requested by either phone or email. Power cycling the machine may be required. In certain Instances we may require your password for file system checks.
DNS Troubleshooting on Eserves's Name Servers	We will troubleshoot and resolve any DNS problems on the Eserves name server (nsX.primarydns.com). In the cases where the issue is caused by the registrar of the domain, the customer will have to contact the registrar directly.
Hosting Control Panel Support	Includes Ensim and PLESK Server Administrator. Ensim and PLESK tutorials are provided from the PLESK site and Ensim site are excellent resources. We will ensure the Control Panel application is installed and running properly on your Eserves dedicated server. If the default install or configuration fails due to any change from the default install or configuration, we will offer a server reinstall to our latest Control Panel version, at a one time fee of $150 Cdn, 100 €, 120 Usd. If the problem is related to Ensim or PLESK itself we will resolve the problem for you. If the problem is related to the way an unsupported third party application interacts with the Control Panel, you must contact that software vendor for technical support. Third party software may prevent Ensim from completing scheduled updates or patches.
Installed Services and Applications	For Eserves installed services and applications, e.g. web server, mail server, FTP server, database, PHP, etc, we will ensure the installed service or application, on your Eserves dedicated server is running at the time of the default install or configuration. If the default install or configuration fails due to any change from the default install or configuration, we will offer a server reinstall to our latest Operating System installation version, at a one time fee of $150 Cdn, 100 €, 120 Usd. Data integrity will be the responsibility of the customer.
Installation of Vendor Released Patches Upon Request	We will install, at customer request, any vendor released updates or patches necessary for proper and secure server operation. Eserves cannot guarantee that these patches will not stop or break the software and applications on the server. Customers should research the compatibility of these patches and verify that they will function properly within the Operating System and with all third party software installed on the server before requesting installation. Server failures due to updates or patches will be escalated to the Systems Administration team for rollback or other resolution. This procedure my take up to 24 hours and may be considered as Professional Services, please plan accordingly.
Urchin Web Statistics	Support from the Urchin Software Corporation is not included in your service agreement. If you would like to receive support from the Urchin Software Corporation directly, you can purchase hourly support via email or phone at, http://help.urchin.com/. Urchin help information, knowledgebase articles, manuals, and whitepapers are also here, http://help.urchin.com/
Miva Merchant	Support from the Miva Corporation is not included in your service agreement. If you would like to receive support from the Miva Corporation directly, you can purchase standard email or phone support at, http://www.miva.com/support/. Miva help information, knowledgebase articles, manuals, and whitepapers are also here, http://www.miva.com/support/.
ColdFusion	Support from the Macromedia Corporation is not included in your service agreement. If you would like to receive support from the Macromedia Corporation directly, you can purchase a support program for email and phone support at, http://www.macromedia.com/support/programs/. ColdFusion help information, knowledgebase articles, manuals, and whitepapers are also here, http://www.macromedia.com/support/coldfusion/.
Dedicated Server Hardware Repairs	We will replace any piece of failed hardware on a dedicated server for one of equal or greater value. Data integrity will be the responsibility of the customer.
Compromised Servers	We will reinstall all compromised servers. There will be a one time fee of $150 Cdn, 100 €, 120 Usd. Data integrity will be the responsibility of the customer.

How to contact support

Technical Support

In order to provide you with the best possible support as efficiently as possible, we have developed a support request management system. Please follow the instructions below to start your request for assistance. 1. Start on the web. Click on http://www.eserves.com/professional_web_hosting.html and click on insert new request. After submitting your request, you will receive a confirmation email. This email will contain your case number for future reference of this issue. 2. One of our Technical Support professionals will review your support request and respond within 24 hours to confirm resolution of your issue, or to obtain additional information if needed. Generally, we will process all cases in the order in which they are received. 3. When calling Technical Support about an open support request, please have your case number, member number and verification code ready.

Ensim Pro for Windows is a complete, professional-grade software package that helps large and small service providers host websites on a Windows platform.

Ensim Pro helps you:

Acquire and retain customers by providing professional-quality services:

• Secure your customers' data with Ensim's virtual private file system so users can only access their own confidential data - and no one else's. Giving shell access to your customers is no longer a concern as Ensim Pro has you protected.
• Build brand identification with Ensim's advanced customization tools to help you promote your brand and differentiate your service offerings.
• Take advantage of vast support resources through the industry's largest and fastest-growing user and developer communities.

Ensure profitability by allowing you to:

• Contain costs by automating common hosting tasks to help you quickly and easily deploy new sites, configure users, manage email and more
• Increase revenues by building profitable reseller channels to serve a broader customer base.