Welcome Kit
The Eserves Welcome Kit contains valuable information about creating, managing and marketing a website. It's a savvy reference tool that contains step-by-step guides for building a site, hints and tips for content management and creation, and invaluable information about marketing your site using search engines, email, tracking site traffic, banners, etc. A guide to all of the other Eserves products is also included in the Eserves Welcome Kit.

Welcome Call
Eserves's Welcome Call is our chance to reach out to new customers. The call is an ice-breaker that gives us the chance to see if you need help getting set up and you the opportunity to chat with one of our certified technical support team members. We think you'll be surprised how down-to-earth and friendly they really are. In a day when many online companies don't even want to talk to their customers, the Eserves Welcome Call sets a paradigm wherein customers feel comfortable, even encouraged, to call us for any reason.

Contact Center
Much of our Contact Center staff is cross-trained in the customer service, technical support and sales fields. How often are you forwarded from operator to operator while your call/wait time adds up with each transfer? What about when you're transferred to a new operator who knows nothing of your case or what you just spent the last 10 minutes explaining? Not at Eserves.

Because our call center staff are cross-trained on a variety of support issues, your call wait times are greatly reduced. The only time you're transferred is when a senior team member's expertise can help expedite your case and solve your problem more effectively. Our customer contact queues are monitored 24/7 and when call or email volumes rise to defined thresholds, we direct additional resources to those queues to ensure wait times are minimized.

Our call staff is also monitored and given performance evaluations four times each month. In addition, we survey a sampling of customers each week to get feedback on satisfaction levels. You can't offer unparalleled support without that kind of accountability. The tenure of our staff is also worthy of note and quite impressive amongst call center standards, 40% have worked for Eserves at least 3 years.

Certified Email Technicians
When you email for support at Eserves your response comes from one of our "certified" email technicians in a timely, articulate manner. The Certified Email Technicians are the product of a new program initiated to improve the quality and turnaround time of email responses to customers.

The certification of Technical Support Representatives requires the individual complete exercises that test their ability to write a professional, accurate response within a specified time period. The successful completion of numerous training courses is also required before certification is achieved. Certified Email Technicians are another part of the support team, driven to provide effective, fast and friendly responses to our customers.

State of the Art Security Solutions
Eserves has recently engaged several strategic alliances with industry leaders in network security solutions. Through these relationships, Eserves employs state-of-the-art solutions to create a layer of security that covers its entire network, from perimeter to core. The combination of these security solutions enables Eserves proactive monitoring and alerting as well as the ability to identify, respond to, and avoid known and unknown, internal and external attacks through more efficient attack response and recovery.

Brightmail AntiSpam
Eserves is proud to announce its alliance with Brightmail, the worldwide leader in anti-spam technology. Spam is one of, if not the, most annoying realities of the Internet today. We have been highly proactive about technological anti-spam initiatives and the fight against that relentless stream of unwanted email we've all experienced. Rather than an ineffective "shareware" solution Eserves shows its commitment to end Spam by its implementation of the most powerful off-the-shelf solution available.

The Brightmail Anti-Spam product, with a 99.999999% accuracy rate, now gives Eserves the power to fight spam using multiple layers of defense. Taking a comprehensive and multi-faceted approach to spam elimination, Anti-Spam uses a series of proactive filters that identify spam based on source, content and call-to-action detection. Filters are updated every 10 minutes. The Brightmail Anti-Spam Open Proxy List also matches incoming mail against a constantly updated list of open proxy servers (common sources of spam.) As long as spam exists, Eserves will escalate its fight against this invasive reality and with Brightmail Anti-Spam, we'll make sure you're affected by it as little as possible.